Slot Attendant (GSR)
Full Time (grave)

The primary objective of the Slot Attendant is to monitor the performance of slot machines, the activity and condition of the casino floor and ensure all slot machines are operable. Responsible for guest relations, recognizing jackpots and conducting payouts.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Must maintain a friendly, pleasant attitude at all times
• Communicate with guests and other team members
• Responsible for guest relations
• Maintain the knowledge of special events and promotional activities
• Know and read basic slot machine functions
• Verify jackpots and fill out paperwork pertaining to them
• Complete slot department paperwork with minimum errors
• Follow gaming laws and regulations
• Handle and secure keys and hand-held radio within the department guidelines
• Regular and punctual attendance is an essential function of this position

JOB QUALIFICATIONS

• Minimum of high school graduate or equivalent preferred
• Ability to have a flexible schedule to provide for Casino requirements
• Ability to maintain a professional demeanor in a high stress/profile environment;
• Ability to count money and make change
• Ability to do basic math and pass a test
• Must be able to multi-task and problem solve

Security Officer
Full Time (evening and overnight shifts available)

*Must be available nights, weekends and holidays.

Security Officer’s safeguard the assets of the company while providing a safe and secure environment for all of our guests and employees. They are the first face of the Casino and greet every guest in a professional, upbeat manner. Officer’s are responsible for checking I.D.’s, watching the gaming floor for suspicious activities, assisting in dispute resolution with discretion and responding to calls with a sense of urgency. 

JOB QUALIFICATIONS

• Minimum of high school graduate or equivalent with 6 months of work related experience preferred.
• Use of all Microsoft Office products (Excel, Word, PowerPoint) for spreadsheet, reporting, and presentation development.
• Ability to have a flexible schedule to provide for Casino requirements.
• Ability to maintain a professional demeanor in a high stress/profile environment.
• Excellent guest service skills are essential.
• Ability to work cohesively with co-workers and work as a team.
• Ability to listen to and resolve guest concerns.
• Ability to carry out instructions.
• Ability to maintain a positive attitude towards guests, co-workers, and other department staff.
• Ability to stand, walk, and take a minimum of 80 (eighty) stairs for the entirety of shift as required to conduct normal assigned duties.
• Ability to lift, push, pull, or carry 50# (fifty pounds) in emergency situations.
• Ability to function in a smoking environment.

Surveillance Operator
Full Time (must be flexible)

*Must be available nights, weekends and holidays.

Surveillance Operators observe, monitor and record all activity occurring in the casino area and record the observations in writing as required. Successful candidate will have 2 years experience using of all Microsoft Office products (Excel, Word, PowerPoint) for spreadsheet, reporting, and presentation development. 

JOB QUALIFICATIONS

• Minimum of high school graduate or equivalent preferred
• Use of all Microsoft Office products (Excel, Word, PowerPoint) for spreadsheet, reporting, and presentation development
• Ability to maintain a professional demeanor in a high stress/profile environment

LANGUAGE AND COMMUNICATION SKILLS

• Ability to prepare, read, and interpret documents; write reports and correspondence, and speak and communicate effectively with individuals and before groups of people
• Ability to compose grammatically correct documents i.e report writing
• Ability to verbally communicate using appropriate English standards of language

IT Manager
Full Time 

*Must be available nights, weekends and holidays.

The primary objective of the IT Manager is to manage all casino organization technologies and provide technical support and training.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Directs the day-to-day operations of the IT department and assigns staff in compliance with all applicable internal policies, procedures, gaming regulations, and external agency requirements.
• Plans, implements and directs all departmental procedures for the Systems Department, for the accomplishment of business objectives.
• Ensures proper licensing and adequate support for all system users, reviews reports, audits, addressing potential conflicts and/or misinformation.4.
• Develops and administers departmental operating budget and controls.
• Sets schedules and job duties while maintaining hours for proper staffing.
• Operate and maintain local area network systems VPN, wireless, voice, and firewall.
• Coordinate policy, procedure, configuration, and other standards with corporate IT Department.
• Set permissions for access, assign different levels of access to different levels of authority.
• Assist leadership with the purchase of systems related equipment and supplies and selects and/or designs software and hardware to meet the needs of the company.
• Maintains the highest level of confidentiality.
• Initiates and maintains communication with subordinates, employees, management, and other departments in facilitating the flow of information throughout the property.
• Facilitates the continuous improvement of IT processes, internal controls, policies, and procedures to ensure that all applications, network systems, and other IT assets function properly and are properly safeguarded.
• Creates and maintains disaster recovery, security and backup and restore plans and policies.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
• Deal tactfully with guests when handling unexpected situations, finding solutions that ensure customer satisfaction with the minimal financial impact on Casino operations.
• You may be required to perform additional duties and responsibilities as assigned.
• Other duties as assigned to facilitate the efficiency of Casino operations

JOB QUALIFICATIONS

Educational/Experience:

Bachelor Degree in Computer Science (or related) and 5-6 years of experience in network information processing, casino related experience or equivalent combination of education and experience.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be extremely computer literate with common end-user software and possess strong hardware troubleshooting capability.
• Working knowledge of network and system administration.
• Experience with common hypervisors such as VMware vSphere and Microsoft Hyper-V.
• Willingness to learn specialized software and troubleshooting skills with a wide variety of 3rd party software systems.
• Ability to read, analyze, and interpret documents, such as technical journals.
• Must be reliable, punctual and cooperative with co-workers and managers.
• Maintain a professional and even-tempered demeanor in a high-stress environment.
• Ability to work in areas containing high noise levels and second-hand smoke.
• Ability to read, write and understand English.

ADDITIONAL SKILLS PREFERRED

• MS Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE) or similar.
• Experience with casino management systems such as Konami SYNKROS.
• Experience with Micros Symphony, 3700, or 9700.
• Experience with vault software such as Cash Track, Casino Facts, or Certegy.
• Strong understanding of POS systems and associated hardware (scanners, printers, signature pads, etc.)